At ZEVORIX LUMEL LLC, we are committed to providing a smooth and reliable shopping experience. Please review our shipping and returns policies below.
Shipping Policy
1. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and chosen shipping method.
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (where available)
3. Shipping Locations
We currently ship to addresses within the United States. For international orders, please contact us at [email protected].
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this to monitor the delivery status of your package.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the delivery date at [email protected]. We will assist you in filing a claim with the carrier or sending a replacement item.
Returns Policy
1. Return Window
You may return most items within 30 days of delivery for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.
2. Non-Returnable Items
Certain types of items are non-returnable, including:
- Custom or personalized products
- Gift cards
- Final sale items
- Perishable goods
3. How to Initiate a Return
To start a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions and a return address.
4. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.
5. Refunds
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, your refund will be processed back to your original payment method within 5–10 business days.
Exchanges
If you need a different size, color, or replacement item, please contact us to arrange an exchange. The fastest way is to return the original item and place a new order.
Contact Us
If you have any questions about shipping or returns, reach out to us at:
📧 Email: [email protected]
📞 Phone: (907) 789-3563
🏢 Address: 630 9th Ave, Menlo Park, CA 94025